ECOMMERCE & MARKETPLACE OPERATIONS

As technology partners to the Online division of the parent company, this division is at the forefront of providing application framework and infrastructure to power ecommerce & mobility solutions that provide Transformco members a rewarding and seamless multi-channel shopping experience. Whether members shop from their desktops, tablets, and mobile devices or use Transformco’s Android/iOS native applications, they will see an easy-to-use, fast, and engaging user interface. The division has enabled several cutting-edge fulfillment flows in the omni-channel retail industry to help customers get a large assortment of products in a cost-effective and timely manner. The Business Operations support teams continuously strive to streamline operational processes and provide round-the-clock monitoring support to ensure high availability of applications and services. The Marketplace & Business Operations teams provide critical business operations, finance & accounting support, which are core to business.

INVENTORY MANAGEMENT

The Inventory Management division takes care of end-to-end replenishment for Kmart and Sears stores across the US. It is responsible for ordering, demand planning, and maintaining optimum stock levels at all times. The Item Setup team is responsible for setting up items while the Global Sourcing team ensures that the orders are processed on time for timely delivery. The Buying team will liaise with suppliers to negotiate and secure value for money on a full range of goods and services, and build effective stakeholder relationships, ensuring a high service level in terms of quotations, quality compliance, and lead times. The Analytics team works on analyzing the sales trend data and root causes for low stock levels in stores, which enables crucial business decisions. Moreover, there is a dedicated Robotic Process Automation team that works on simplifying the processes for optimum productivity.

HOME SERVICES

The Home Services division delivers state-of-the-art technology solutions on 40+ B2B/B2C platforms and serves over 4 million homes per year (~850,000 5-star ratings on average). These platforms enable a broad range of retail-related residential and commercial services – from home improvement, home cleaning, home appliance purchase, warranty, and repair – across all 50 states of the US, Puerto Rico, Guam, and the Virgin Islands. The division constantly endeavors to make the platform and application robust, flexible, and scalable for a better customer experience. The entire system is enhanced, maintained, and supported by over 150 highly experienced IT professionals, who are looking to introduce more automation to enhance efficiency and customer experience through better UI/UX. The division is also working on automating their testing and release management to achieve application modernization, reduce technical debts by moving towards more manageable code, and increasingly leverage AWS services.

ANALYTICS

The Analytics division at Sears is comprised of a number of teams that work together to assess product performance, generate deep insights, and enhance customer experience. The Online Analytics team leverages machine learning to deliver data-driven solutions for driving digital marketing, supporting ~90 million site visits a year and ~4 billion emails sent to customers. The Member Services Organization Technology team is responsible for delivering best-in-class customer experience in chat, SMS, and IVR channels supported by a strong business intelligence platform enabled by MicroStrategy and Tableau to facilitate better insights into member pain points and MSO agents’ Performance management. The Central Analytics team caters to a wide range of internal business units in providing high quality data engineering, analytics, and reporting services using smart BI tools such as Tableau and MicroStrategy. It has built hundreds of dashboards so far for business units, such as Transformco’s loyalty platform Shop Your Way, Asset Profit Protection, Finance, Online, Auto and Inventory management. The Enterprise Data Library team is responsible for consolidating organizational data across a number of areas, from sellable units and inventory to retail events. Since the Teradata shutdown in 2020, the team is enabling strategic decisions for revenue growth, targeting valuable customers and for running important campaigns and offers.