BUSINESS PROCESS MANAGEMENT

The Business Process Management (BPM) division serves Transformco associates and its members across various states of the US, Puerto Rico, Guam, and the Virgin Islands. BPM comprises of offline businesses that support Customer Service, Online, and delivery businesses. Global Command Center, Ecommerce Asset and Profit Protection, Procurement, and Merchant Operations are among the other support functions. The team uses platforms such as Salesforce, PeopleSoft, and 24X7 Chat to ensure member satisfaction and a positive shopping experience. BPM operates at an outstanding Net Promoter Score of 9, while delivering consistent SLAs and quality above 90%, year on year basis.