BUSINESS PROCESS MANAGEMENT
The Business Process Management (BPM) division serves Transformco associates and its members across various states of the US, Puerto Rico, Guam, and the Virgin Islands. BPM comprises of offline businesses that support Customer Service, Online, and delivery businesses. Global Command Center, Ecommerce Asset and Profit Protection, Procurement, and Merchant Operations are among the other support functions. The team uses platforms such as Salesforce, PeopleSoft, and 24X7 Chat to ensure member satisfaction and a positive shopping experience. BPM operates at an outstanding Net Promoter Score of 9, while delivering consistent SLAs and quality above 90%, year on year basis.
The Technology Enablement division is responsible for providing infrastructure support services for multiple areas ranging from database management, data integration and desktop, servers & network management to critical production support and business process management. The division continues to work on improving the features, performance, infrastructure, and process efficiency to deliver best member experiences.
E-LEARNING AND PERFORMANCE MANAGEMENT
The Segno suite of applications provides various platforms for e-learning and performance management of associates. This gamified learning platform not only allows for publishing of various types of e-learning courses, but also provides flexibility to organize instructor-led training courses. A goal-setting framework enables the leaders to define their business priorities and individuals to record their objectives and measure their results. Our personalized performance management tool leverages data visualization techniques to facilitate performance metric tracking for associates, technicians, agents, and managers. Business partners can drive various reward and recognition programs for the field associates while they progress in their individual KPI-based goals. Our coaching tool gives a platform for mangers to provide feedback on various topics and conduct coaching programs through close engagement of the associates and coaches. Various dashboards in the suite give insights to these programs. These tools are largely built on open source technologies and cloud-based services. The division continuously leverages these technologies to add new functions to serve broader goals of the business.
PAYROLL, WORKFORCE ADMINISTRATION, AND HR
As a technology partner to Transformco, the division provides HR process automation solutions for Payroll and Benefits processing. There are fully automated business calendar-based workflows across Timekeeping systems, ADP (Automatic Data Processing Inc), banks, benefit providers, and compliance vendors to enable secure, efficient, and accurate processing of payroll, benefits, and reporting. A cloud-based data pipeline across various tools enables Associates Master Data Management, Employee Self-Service, Workforce Analytics, Variable Pay System, and Talent Management System. Several custom-built solutions such as Case Management, Garnishment Processing, and Transaction Processing Center run on industry best practices. The division is continuously adapting cloud-based services and new products to reflect the need of business partners in the ever-evolving HR domain.
FINANCE AND REAL ESTATE
Financial systems serve the core financial functions and reporting for Transformco. These functions include Accounts Payables, Accounts Receivables, Retail Accounting and Financial Inventory, Procurement, Treasury, Tax Applications, and Financial Reporting. Real Estate Applications are responsible for the management of owned and leased properties and the maintenance of facilities. The Executive Information System (EIS) – which has over 30 applications – helps the executives to model, analyze, and interpret complex business scenarios, and also provides various insights to the business data.
Financial Services products are centered largely on payment processing for Sears, Kmart, Home Services, and Online channels. Real-time payment authorization, refund management, settlement, and reconciliation are some of core functionalities offered by these products. The authorization system processes real-time payment requests for Credit, Debit, and Electronic Benefit Transfer (EBT), Sears Gift Cards, third-party Gift Cards, and associate discounts. Other important solutions include Sears Rapid Credit, layaway, lease applications, account number lookup, ID validation, and long term storing of customer receipts in a secure way. While some of the products are vendor managed solutions, others are custom built using open source technologies, cloud-based services and mainframe platform. The division continuously engineers these systems to keep them secure, robust, and pertinent to changing business needs.
MARKETING, PRICING, & SIGNAGE
The Marketing, Pricing, and Signage division provides technology solutions that enable creation, planning, and management of multi-channel promotional offers supported by optimized, accurate, and consistent prices derived from advanced algorithms and transmission of these offers to stores in digital and paper format signage to increase brand value, enhance perceived value, create interest, and engage members. The group serves delivery of data to Kmart.com, Sears.com, and Kmart, Full-Line and Hometown format of physical stores.
The Item/Vendor Management Services division responsible for the Product Master, enhances, maintains, and supports over 20 applications for managing items and vendors for Sears/Kmart stores and online business. This covers a wide range of services/applications including item build/manage platform, online content handling, asset management, integration services, vendor relation management services (including onboarding and legal aspects of the vendor associations) along with the various other B2B services.
The Warehouse Management division offers a wide range of technology solutions in diversified areas for B2B and B2C platforms. These solutions a) Enable warehouses to process vendor shipments, fulfil orders, and transfer items to other warehouses; b) Integrate legacy and new age ordering and fulfilment systems within the organization and third party partners; c) Provide supply chain business with a single access point in the form of user interface portal for order management and tracking; d) Enable home delivery business to update item prices via user interface portal.
SUPPLY CHAIN AND LOGISTICS MANAGEMENT
The Supply Chain & Logistics Management division is responsible for managing a broad range of applications for Inventory Management, Assortment & Allocation, Transportation & Logistics, and Demand Forecasting Services. It continues to improve application performance across the SCM lifecycle and, thus, enhance member experience through a mix of latest and traditional technology, from Amazon Web Services and Google Cloud Platform to a strong footprint of ‘Big Data’ technologies including Hadoop, Python, GCP, and Airflow.
TELECOM EXPENSE MANAGEMENT
The Telecom Expense Management division is responsible for managing all telecom expense related services (invoice management, call accounting, asset management, reporting services, vendor set-up, account set-up, product set-up, cost center set-up, GL code set-up, and dispute management) for Transformco. The division provides services for all Telecom services types, which include local, conferencing, toll free, VOIP, data services, long distance, managed services, broadband, and wireless services. The team reviews all invoices to ensure they are accurately processed and the payments are made to the vendors on time. The team is also required to determine and disconnect services that are no longer required to ensure the company is not paying for services which are not being utilized, thereby saving costs.