What We Do
Our Technology & Business Capabilities
Powering global retail operations through technology, data and operational excellence.
Technology & Business Capabilities
The systems, platforms and engineering practices that power Sears India’s retail technology organization.
Retail Commerce & Store Platforms
Inventory, Replenishment & Fulfillment
Pricing, Promotions & Signage
Vendor, Merchant Operations & Business Analytics
Finance Shared Services & Accounting Operations
Business Process Management & Customer Operations
Workforce, Field Service & Fleet Operations
Learning, Training & Performance Enablement
Shop Your Way / Telluride Platform
Home Services Technology & Platform Management
AI Workflow & Operational Dashboards
Technology Engineering Foundation
Retail Commerce & Store Platforms
Overview
The Retail Commerce & Store Platforms capability supports technology solutions that enable seamless shopping experiences across physical stores and digital channels. The team works on point-of-sale operations, product lookup, cart management, pricing, tax calculation, payment processing, order creation, receipt generation and daily sales posting. This capability helps modernize retail systems through scalable applications, secure integrations and improved transaction reliability.
Key Highlights
- Point-of-sale operations
- Product lookup & cart management
- Pricing & tax calculation
- Payment processing
- Order creation & receipt generation
- Daily sales posting
Tech Focus
Scalable POS applications, secure payment integrations and real-time transaction processing across store and digital channels.
Business Impact
Improves transaction reliability and delivers a consistent, modernized shopping experience across every retail channel.
Inventory, Replenishment & Fulfillment
Overview
The Inventory, Replenishment & Fulfillment capability supports applications and processes that help maintain accurate inventory levels across retail operations. It covers demand planning, stock monitoring, replenishment order creation, product availability and inventory movement across retail categories. The team helps improve product availability, reduce stock gaps and support timely fulfillment through integrated systems and business process knowledge.
Key Highlights
- Demand planning
- Stock level monitoring
- Replenishment order creation
- Product availability tracking
- Inventory movement across categories
Tech Focus
Integrated inventory systems and business process workflows that keep stock data synchronized across the retail network.
Business Impact
Reduces stock gaps, improves product availability and supports timely, dependable fulfillment.
Pricing, Promotions & Signage
Overview
The Pricing, Promotions & Signage capability enables accurate pricing, promotional planning and signage execution across retail channels. The team supports systems used for offer creation, pricing updates, digital signage, paper signage and store-level communication. This capability helps ensure pricing consistency, promotional accuracy and improved visibility of customer-facing offers across the retail ecosystem.
Key Highlights
- Offer & promotion creation
- Pricing updates
- Digital signage management
- Paper signage coordination
- Store-level communication
Tech Focus
Centralized pricing and signage platforms that keep customer-facing offers synchronized store-wide.
Business Impact
Ensures pricing consistency, promotional accuracy and stronger visibility of customer offers.
Vendor, Merchant Operations & Business Analytics
Overview
The Vendor, Merchant Operations & Business Analytics capability supports vendor onboarding, purchase order administration, merchant operations, item setup, promotional execution and performance reporting. The team helps business stakeholders with sales insights, inventory analysis, vendor performance tracking and pricing analysis. This capability strengthens decision-making through structured reporting, operational governance and business intelligence.
Key Highlights
- Vendor onboarding
- Purchase order administration
- Item setup
- Promotional execution
- Performance reporting
Tech Focus
Structured reporting and business-intelligence tooling that turns sales, inventory and vendor data into actionable insight.
Business Impact
Strengthens decision-making through operational governance and stronger vendor performance tracking.
Finance Shared Services & Accounting Operations
Overview
The Finance Shared Services & Accounting Operations capability provides centralized support across accounting, reconciliations, payables, receivables, fixed assets, leasing, general ledger, expense processing and financial reporting. The team works on transaction processing, vendor tax information, bank reconciliation, import accounting and planning support. This capability helps maintain financial accuracy, process discipline and operational control.
Key Highlights
- Accounting & reconciliations
- Payables & receivables
- Fixed assets & leasing
- General ledger management
- Expense processing & financial reporting
Tech Focus
Centralized transaction processing, bank reconciliation and import accounting supporting enterprise finance operations.
Business Impact
Maintains financial accuracy, process discipline and operational control across the finance function.
Business Process Management & Customer Operations
Overview
The Business Process Management & Customer Operations capability supports customer-facing and back-office operations across voice, chat, email, social channels and escalation workflows. The team manages customer service processes, delivery support, refund handling, cancellation support, return label support, customer feedback and SLA tracking. This capability helps improve customer experience, operational responsiveness and service quality.
Key Highlights
- Voice, chat, email & social support
- Delivery & refund support
- Cancellation & return handling
- Customer feedback management
- SLA tracking
Tech Focus
Omnichannel service workflows and escalation processes spanning customer-facing and back-office operations.
Business Impact
Improves customer experience, operational responsiveness and overall service quality.
Workforce, Field Service & Fleet Operations
Overview
The Workforce, Field Service & Fleet Operations capability supports real-time workforce coordination, field service routing, technician assignment, appointment scheduling, fleet administration and operational monitoring. The team works on routing operations, queue management, service order handling, field expense auditing and safety event review. This capability improves field productivity, route efficiency and service execution.
Key Highlights
- Field service routing
- Technician assignment
- Appointment scheduling
- Fleet administration
- Field expense auditing
Tech Focus
Real-time workforce coordination and route/queue management tools supporting field operations at scale.
Business Impact
Improves field productivity, route efficiency and overall service execution.
Learning, Training & Performance Enablement
Overview
The Learning, Training & Performance Enablement capability supports associate learning, training content, knowledge documentation and performance support. The team creates learning material, e-learning content, instructor-led training support, process documentation and communication material. This capability helps associates build skills, improve process understanding and support continuous development.
Key Highlights
- Learning material creation
- E-learning content development
- Instructor-led training support
- Process documentation
- Communication materials
Tech Focus
Structured content and knowledge-documentation practices that support associate performance enablement.
Business Impact
Helps associates build skills, understand processes and sustain continuous development.
Shop Your Way / Telluride Platform
Overview
The Shop Your Way / Telluride Platform capability supports platform architecture, solution design, development, maintenance and enhancement for member-focused engagement modules. The team works on rewards, offers, coupons, member messaging, dynamic email, offer issuance and automation initiatives. This capability helps strengthen personalized engagement, digital commerce support and platform reliability.
Key Highlights
- Rewards & offers management
- Coupon issuance
- Member messaging
- Dynamic email campaigns
- Engagement automation
Tech Focus
Platform architecture, solution design and development supporting member-focused engagement modules.
Business Impact
Strengthens personalized engagement, digital commerce support and platform reliability.
Home Services Technology & Platform Management
Overview
The Home Services Technology & Platform Management capability supports technology delivery, platform management, production support and application development for Home Services operations. The team works with product management, agile delivery, architecture, APIs, cloud platforms and production support workflows. This capability helps maintain stable platforms and supports service-focused business operations.
Key Highlights
- Product management
- Agile delivery
- Platform architecture
- API integration
- Production support
Tech Focus
Cloud-based platform delivery and application development supporting Home Services operations.
Business Impact
Maintains stable platforms and supports reliable, service-focused business operations.
AI Workflow & Operational Dashboards
Overview
The AI Workflow & Operational Dashboards capability supports AI-enabled workflows, operational dashboards, scheduler workstreams, call-ahead processes, data strategy and program management. The team works on dashboard visibility, workflow execution, business metrics and priority tracking. This capability helps improve decision-making, operational transparency and automation-led business support.
Key Highlights
- AI-enabled workflow support
- Operational dashboards
- Scheduler workstreams
- Call-ahead processes
- Program management
Tech Focus
Data strategy and dashboard visibility tools that track business metrics and priorities in real time.
Business Impact
Improves decision-making, operational transparency and automation-led business support.
Technology Engineering Foundation
Overview
The Technology Engineering Foundation capability represents the common engineering base that supports multiple business areas through application development, cloud platforms, APIs, databases, integrations, automation and modern engineering practices. The team works across Java, Python, JavaScript, React, Node.js, Spring Boot, microservices, AWS, GCP, databases, DevOps and enterprise application modernization.
Key Highlights
- Application development
- Cloud platform engineering
- API & database integration
- Automation
- Enterprise modernization
Tech Focus
Java, Python, JavaScript, React, Node.js, Spring Boot, microservices, AWS, GCP and modern DevOps practices.
Business Impact
Provides the common engineering foundation that supports reliable, scalable delivery across every business capability.
Core Technology Foundation
The languages, platforms and tools our engineering teams build with every day.